Refund Policy

GG JEWELLERY · UK

Last updated: 9 October 2026

Contact and scope

This website is a collection preview. Ordering, new email signups and customer accounts remain paused while the legal business details and email privacy setup are completed.

This policy covers UK consumer goods orders when ordering becomes available. Your statutory rights take priority over any voluntary return conditions.

Your 14-day online cancellation right

For eligible online orders, tell us clearly that you want to cancel within 14 days after the day you receive the goods (or the final item of an order delivered separately). Email gleamgrillz@gmail.com or send a clear written message; no special wording or prior approval is required. After notifying cancellation, return the goods within another 14 days. Contact us for the correct return address before posting; this does not extend or restrict your right to notify cancellation on time.

We refund the goods and the cost of our least expensive standard outbound delivery option within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. We use the original payment method unless you expressly agree otherwise, without a refund fee. Any additional cost of an enhanced delivery option is not required to be refunded.

You may inspect goods as you would reasonably in a shop. Statutory cancellation is not conditional on unused goods, original packaging or a restocking fee. A lawful deduction may apply only for handling beyond what is necessary to establish the goods' nature, characteristics and functioning, and only where the required cancellation information was provided. We will explain any proposed deduction.

For a change-of-mind cancellation, you pay the direct return postage where we told you this before ordering. If goods cannot normally be returned by post, any applicable return-cost information must be given before purchase. Faulty or misdescribed goods are handled separately below.

Additional 30-day return and exchange offer

For standard, non-personalised items, we also offer a voluntary return or size-exchange request within 30 days of receipt for unworn goods in their original packaging. Return postage for this additional offer is paid by the customer unless the goods are faulty or we agree otherwise. Exchanges depend on actual stock; if the requested size is unavailable, we will offer a refund for an eligible return. This extra offer never limits statutory cancellation, inspection or faulty-goods rights.

Personalised and hygiene exceptions

Genuinely bespoke goods made to your specifications or clearly personalised goods, such as an agreed custom name piece, may be excluded from statutory change-of-mind cancellation and our voluntary offer. We will explain the applicable exception before purchase. Choosing a standard stock size or finish alone does not automatically make goods bespoke.

A hygiene exception applies only where goods are genuinely unsuitable for return for health or hygiene reasons, are supplied sealed and become unsealed after delivery. We do not impose a blanket exclusion on every earring or grillz item. Any applicable seal and exception must be identified before ordering. These exceptions never remove rights for faulty, unsafe or misdescribed goods.

Faulty, damaged or misdescribed goods

Goods must be of satisfactory quality, fit for purpose and as described. Where the Consumer Rights Act applies, you ordinarily have a short-term right to reject non-conforming goods within 30 days of delivery. After that, applicable repair or replacement rights and, in appropriate circumstances, price reduction or final rejection remain available. Contact us with the order reference and a description of the problem; photos may help but are not a condition of your legal rights. We cover reasonable necessary return costs for goods that are faulty or not as described. Normal wear, misuse and accidental damage do not by themselves establish a manufacturing fault.

Optional cancellation form

You may copy this into an email, but you do not have to use it. Do not post it until the business return address has been confirmed.

To: GG Jewellery, gleamgrillz@gmail.com; postal address shown above when confirmed.
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: …
Ordered on / received on: …
Name of consumer(s): …
Address of consumer(s): …
Signature of consumer(s), only if notified on paper: …
Date: …
Delete as appropriate.

Care

Follow the product-specific care instructions supplied with the actual piece. Until materials are confirmed, we cannot promise resistance to tarnish, water or skin reactions. Avoid harsh chemicals, store jewellery separately and ask us about cleaning uncertain finishes or stone settings. Grillz require appropriate product-specific safety and fitting information before sale; general jewellery care is not a substitute for that assessment.